Refund & Return Policy

At Avenoir, we want you to be completely satisfied with your order. If something isn’t right, we’re here to help.

30-Day Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must be:

• Unused and in its original condition

• In its original packaging

• Free from damage, scratches, or signs of use

To start a return, please contact us at info@avenoirclub.store with your order number and reason for the return.

Please do not send items back without contacting us first.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible.

Include your order number and clear photos of the item, and our team will review the issue and arrange a replacement or refund where appropriate.

If the mistake was made by Avenoir, you will not be responsible for return shipping costs.

Change of Mind

If you change your mind about your purchase, you may still request a return within the 30-day return period, provided the item meets our return conditions.

Return shipping costs for change-of-mind returns are the responsibility of the customer.

Original shipping charges, if applicable, are non-refundable.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account after it has been processed. Processing times may vary depending on your bank or payment provider.

Exchanges

If you ordered the wrong model, color, or would simply prefer another product, please contact us within 30 days of delivery.

Items must meet the same eligibility requirements as returns.

Order Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible after placing it.

We will do our best to accommodate your request, but once an order has entered processing or has been shipped, we may no longer be able to modify or cancel it.

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

We recommend using a tracked shipping service when returning an item. Avenoir cannot be responsible for returns that are lost during transit.

Need Help?

For any questions regarding a return, refund, or your order, please contact us at:

info@avenoirclub.store

Our team will be happy to assist you.

Avenoir Customer Care