Shipping policy

At Avenoir, we work to make sure your order arrives safely and as quickly as possible.

Order Processing

Orders are typically processed within 2–5 business days after your purchase is confirmed.

Once your order has been processed and shipped, you will receive a shipping confirmation with tracking information when available.

Please note that orders placed during weekends, holidays, or periods of high demand may require additional processing time.

Estimated Delivery Times

Most orders are delivered within approximately:

7–14 business days after processing

Delivery times are estimates and may vary depending on your location, local postal services, customs processing, or circumstances outside of our control.

Worldwide Shipping

Avenoir ships to customers worldwide.

Shipping availability and delivery times may vary depending on the destination. If we are unable to ship to your location, we will contact you and issue a full refund.

Order Tracking

Once your order has been shipped, you will receive tracking information by email when available.

Please allow a few days for tracking updates to appear after your parcel has been dispatched, as carriers may require time to scan and update the shipment.

Incorrect Shipping Address

Please make sure your shipping information is correct before completing your order.

If you notice an incorrect or incomplete address, contact us as soon as possible at info@avenoirclub.store.

We will do our best to update your information before the order is shipped. However, once an order has been dispatched, we cannot guarantee that the shipping address can be changed.

Avenoir is not responsible for orders delivered incorrectly due to inaccurate information provided by the customer.

Delayed Orders

Occasionally, orders may experience delays caused by customs, local carriers, weather conditions, holidays, or other circumstances outside of our control.

If your tracking has not updated for an extended period or your order has not arrived within the expected timeframe, please contact us and our team will help investigate the shipment.

Lost or Damaged Packages

If your package appears to have been lost during transit or arrives damaged, please contact us with your order number and relevant photos or information.

Our team will review the situation and arrange an appropriate solution when applicable.

Customs & Import Fees

Depending on your country, your order may be subject to customs duties, import taxes, or other fees imposed by local authorities.

Any applicable customs or import charges are the responsibility of the customer unless otherwise stated at checkout.

Avenoir does not control these charges or determine their amount.

Need Help?

If you have any questions about shipping or your order, please contact us at:

info@avenoirclub.store

Avenoir Customer Care